Frequently Asked Questions
FAQs
1. What types of sneakers do you offer?
We offer a diverse selection of high-quality sneakers, sport shoes, and daily wear shoes for both men and women, designed to blend stylish aesthetics with exceptional comfort. Whether you're looking for performance-driven footwear or shoes that offer both functionality and fashion for everyday use, we have something for everyone
2. How can I place an order?
You can easily place an order by browsing our website, selecting your desired sneakers, and adding them to your cart. Once you’re ready, proceed to checkout and follow the prompts to complete your purchase.
3. What payment methods do you accept?
We accept PayPal and Credit Cards via PayPal.
4. Do you ship internationally?
Yes, we ship worldwide! We partner with trusted logistics providers to ensure your order arrives safely and promptly, no matter where you are located.
5. How can I track my order?
Once your order has shipped, you will receive a confirmation email with tracking information. You can use this information to track your order’s progress or you can track it here.
6. What is your return policy?
We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please contact our customer service within 30 days of receiving your order for further instructions. For more, please read our Return Policy
7. How do I contact customer service?
You can reach our customer service team via the contact form on our website, or you can email us at support@jayzeeshop.com. We’re here to assist you!
8. How do I care for my sneakers?
To keep your sneakers looking their best, we recommend regular cleaning and following any care instructions provided with your purchase. Avoid exposing them to extreme conditions to maintain their quality.
9. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. Once an order is in processing or has shipped, we may not be able to make changes. For more, please read our Modify/Cancel Order Policy
10. How much is the shipping cost to my country?
Good news! We offer free shipping to all over the world without minimum purchase order.
If you have any other questions, feel free to reach out to us. We're here to help!
Jayzeeshop
Email: support@jayzeeshop.com
LIVE CHAT IS AVAILABLE
Phone: +60176754102
Address: 35, Jalan BU 3/4, Bandar Utama, 47800 Petaling Jaya, Selangor Malaysia
Support Times: Monday to Sunday/9am – 9pm CST (excluding holidays)